Effective Date: 15 May 2024

1. Introduction

Welcome to The New Closet. These Terms and Conditions ("Terms") govern your use of our website www.thenewcloset.com (the "Site") and your purchase of products from the Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.

2. Use of the Site

• Eligibility: You must be at least 18 years old to use the Site and purchase products. By using the Site, you represent and warrant that you meet these requirements.

• Account Registration: To make a purchase, you may need to register an account. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

• Prohibited Activities: You agree not to use the Site for any unlawful purpose or in any way that could harm the Site, us, or any other party. Prohibited activities include, but are not limited to, hacking, spamming, and transmitting any malicious software.

3. Products and Orders

• Product Descriptions: We strive to ensure that the product descriptions, images, and prices on the Site are accurate. However, we do not warrant that the descriptions, images, or other content on the Site are accurate, complete, reliable, current, or error-free.

• Pricing: All prices are listed in currency and include VAT unless otherwise stated. Prices are subject to change without notice. The price you pay is the price displayed at the time you place your order.

• Order Acceptance: All orders are subject to acceptance by us. We may, in our sole discretion, refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or errors in your order.

• Payment: Payment must be made at the time of order using an approved payment method. We accept Debit and credit card payments.

4. Shipping and Delivery

• Shipping: We offer shipping to United Kingdom and Europe. Shipping charges and estimated delivery times will be provided at checkout. Delivery times are estimates and are not guaranteed.

• Risk of Loss: All items purchased from us are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Returns and Refunds

• Return Policy: We accept returns of unworn, unwashed, and undamaged items within [number] days of delivery. To initiate a return, please contact us at thenewcloset@proton.me. Returned items must include all original tags and packaging.

• Refunds: Refunds will be issued to the original payment method within [number] days of receiving the returned item. Shipping charges are non-refundable.

6. Intellectual Property

• Ownership: All content on the Site, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by intellectual property laws.

• Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not reproduce, distribute, or create derivative works from the Site content without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Site; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the Site; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Site by any third party; or (e) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Site.

8. Indemnification

You agree to indemnify, defend, and hold harmless The New Closet, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of the Site, your violation of these Terms, or your infringement of any intellectual property or other rights of any person or entity.

9. Governing Law

These Terms and any disputes related to these Terms or your use of the Site will be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

10. Dispute Resolution

Any disputes arising out of or relating to these Terms or your use of the Site shall be resolved through binding arbitration in accordance with the rules of the London Court of International Arbitration (LCIA). The arbitration shall be conducted in English and take place in London, United Kingdom. You waive any right to participate in a class-action lawsuit or class-wide arbitration.

11. Changes to These Terms

We reserve the right to modify or replace these Terms at any time. We will notify you of any changes by posting the new Terms on the Site. You are advised to review these Terms periodically for any changes. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

12. Consumer Rights

If you are a consumer in the European Economic Area (EEA), you have certain rights under the EU Consumer Rights Directive and other applicable consumer protection laws. These include the right to a cooling-off period of 14 days from the date of delivery of your products, during which you can cancel your order for any reason and receive a full refund.

13. Contact Us

If you have any questions about these Terms, please contact us at:

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The New Closet

Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email: thenewcloset@proton.me

Tel. No.:+447380283770